Backoffice.ai
A terminal installing a project's libraries: lines of text scrolling on a black background. Stock footage.

AI software for the back office · Genoa

The work that repeats, done by software.

Invoices to transcribe, documents to check, files to close.
And a system that stops and asks, instead of guessing.

  • invoices
  • documents
  • files
  • checks
example · supplier invoice it stopped
supplier
EXAMPLE LTD
number and date
2026/1187 · 12 Sep 2026
net amount
1,240.00
vat rate
4% on the document, 22% on file

Which one holds? This one is not mine to decide.

An example of how a system built this way works. Three fields settled, one not: and on that one it stops.

The cost

The cost is not the task. It's how often it comes back.

stock footage · the archive
Rows of card catalogue cabinets in an archive, identical drawers to the end of the room.
Every drawer is a case somebody opened, read and closed by hand.
Copying twenty lines from a PDF into a management system.
7minutes
12times a week
52weeks
72.8hours a year
9.1full working days

And the wrong line turns up later: the accountant in March, customs three years on.

Regulation (EU) 952/2013, Article 103

What gets automated

The work that goes away, and where the system stops.

Six examples of processes that automate well. These are not jobs we have done: they are the kind of work we do. The system gets written around the process of whoever uses it, not the other way round.

  1. your paperwork
  2. the system
  3. back to you

Your process will be none of these. That is why we measure it first.

Abstention

You judge a system by what it does when it doesn't know.

how a case travels
  1. document
  2. reading
  3. your rules
  4. outcome
  5. question
The lower branch is the reason the system exists. A chatbot doesn't have one.

A chatbot

Always answers. Never says what it rests on.

One of our systems

Stops. Asks for the missing fact, and writes why it matters.

example · one week of cases closed by the system handed back to a person
Every system leaves a share behind, and it has to be clear which. How many yours will be, we don't know: that comes from measuring.

We publish no accuracy percentage until development is closed: it would be the number of a version already superseded.

The measurement

We start by measuring, not by selling.

  1. Pick a process.
  2. We watch it work, with the people who run it.
  3. You get the verdict in writing. It stays yours even if you stop there.
estimate · the numbers are yours

Do the arithmetic now

Two numbers of your own, the rest is arithmetic.

1.4 hours
a week
72.8 hours
a year
9.1 days
in eight-hour days

What your case costs, we don't know before measuring it.

The terms

Where your data ends up, and who owns the code.

The data
It stays in Europe. If needed, the system runs inside your company.
The code
It's yours. Sources and documentation on delivery.
The workspace
One per company, isolated. Your documents train nothing.
The measurement
Free, on one process. The verdict stays yours.

The boundaries

Four jobs we don't take.

We have no clients to name yet: we started just now. We will ask the first three companies to let us tell the story.

Who signs

Who does the work, and what he studied.

Emanuele Giordano
Studies
Master's in Robotics Engineering, University of Genoa.
Research
Since 2026 he leads safety research on agentic systems built on RAG and language models at DOPE Hubs. Subject: hallucinations.
Role
Founding member and board member of Firmamento Technologies Società Cooperativa, Genoa.

Our systems stop instead of guessing because that is the subject he works on every day.

stock footage · the machine
Paper running at high speed through the rollers of a printing press.
When the work is always the same, a machine does it at the speed of paper.

The process you are thinking about, you will run again tomorrow.

Measuring it costs an hour of your time.

Request the measurement

One process, free. I answer myself.

Three lines are enough: what gets done, how often, what happens when it goes wrong.

The button opens your email program with the request already written. If nothing opens, write to info@firmamentotechnologies.com.